Privacy Policy
Last updated 4 November 2026
Foorent is an app that lets neighbours in Dubai rent everyday items from each other. This policy explains what information we collect, why we collect it, who we share it with and the choices you have. It applies to the Foorent app and to this website.
The short version. We collect what we need to run Foorent and keep members safe. Other members never see your exact address, your mobile number or any document you upload. We don’t sell your data, and you can delete your account at any time.
1. Who we are
“Foorent”, “we” and “us” mean the Foorent team based in Dubai, United Arab Emirates. We are responsible for the personal information described in this policy. You can reach us at support@foorent.com.
2. What we collect
Information you give us
- Account details: your name, date of birth, mobile number, email address (optional) and profile photo (optional).
- Your community: the community you live in and your address details, so we can show you items nearby and keep each community for its residents.
- Residency document: if you’re asked to confirm your address, the bill you upload. Only the Foorent team sees it, and we use it only to confirm where you live.
- Listings: the photos, descriptions, prices, deposits and availability of items you list.
- Rentals and messages: the requests you send and receive, rental dates and status, and the messages and photos you send in Foorent chat.
- Reviews and reports: ratings and reviews you write, and reports or support cases you open, including any screenshot you attach.
Information we collect automatically
- Device information: device model, operating system, app version, language and a notification token if you allow notifications.
- Location: only while you use the app and only if you allow it, to suggest your community and show items within about 20 km. We don’t track your location in the background.
- Crash and error reports: technical details when the app crashes or something goes wrong, so we can fix it.
Verification codes
When you sign in or confirm a change, we send a one-time code to your mobile number by WhatsApp, or to your email address. We keep the code only until it’s used or expires.
3. How we use your information
- To create and secure your account and confirm it’s really you.
- To show you items in your community and let you list, request, accept and return rentals.
- To let you chat with other members and to send you notifications about your rentals and messages.
- To check new listings before they go live and to keep Foorent safe: preventing fraud, misuse and breaches of our Community Guidelines.
- To answer your questions and handle reports and support cases.
- To understand how the app is used and to fix and improve it.
- To meet our legal obligations.
We use your information because you asked us to provide Foorent to you, because you agreed to it (for example, location and notifications, which you can switch off at any time), to keep the service safe, or because the law requires it.
4. Listing photos and AI suggestions
When you list an item, we send its photos to an AI service (Anthropic) to suggest a category, title and details, which you can change. We remove location data from the photos first. The service processes the photos only to give us the suggestions and doesn’t use them to train its models.
5. What other members see
Other members can see your name, profile photo, community, badges, listings and reviews. When you rent from or lend to someone, they also see the rental details and your messages in that chat.
They never see your exact address, your mobile number, your email address or any document you upload. You decide what to share in chat, such as where to meet.
6. Who we share it with
We don’t sell your personal information or share it for advertising. We share it only with:
| Who | Why |
|---|---|
| Amazon Web Services | Hosting our servers, database, photos and files, and sending our emails. |
| Anthropic | Suggesting listing details from item photos (see section 4). |
| Meta (WhatsApp) | Delivering one-time verification codes to your mobile number. |
| Expo, Apple and Google | Delivering push notifications to your phone. |
| Sentry | Crash and error reports, so we can fix problems. |
| Cloudflare | Running this website and protecting it from attacks. |
| Authorities | When the law requires it, or to protect someone’s safety. |
These providers may only use your information to provide their service to us, and must keep it secure.
7. Where your information is stored
Our servers are run by Amazon Web Services in the European Union (Stockholm, Sweden). Some of the providers above process information in other countries, including the United States. When information leaves the UAE, we use providers that protect it to a standard consistent with UAE data protection law.
8. How long we keep it
- We keep your account information for as long as your account is open.
- When you delete your account, it is closed straight away and we erase your personal information within 30 days.
- We may keep a limited record for longer where the law requires it, or to deal with a safety report or dispute that is still open.
- Verification codes expire after 10 minutes.
9. How we protect it
We encrypt information when it travels to and from the app and when it’s stored, and only the Foorent team members who need it can see personal information. No service can be completely secure, so please keep your sign-in codes to yourself. We will never ask you for a code by phone, message or email.
10. Your choices and rights
- See and change your details: in the app under Settings.
- Notifications and location: switch them off at any time in your phone’s settings or in the app.
- Delete your account: in the app under Settings › Account & security › Delete account, or see how to delete your account.
- Ask for a copy, a correction, or for us to stop using your information: email support@foorent.com. We reply within 30 days.
If you’re not happy with how we handled your information, please contact us first. You can also complain to the UAE Data Office.
11. Age limit
Foorent is only for people aged 18 or over. We don’t knowingly collect information from anyone younger. If you think a child has signed up, email us and we’ll delete the account.
12. Cookies
This website doesn’t use cookies, analytics or advertising trackers. It loads its fonts from Google Fonts, which means your browser connects to Google and shares your IP address with it. The Foorent app doesn’t use advertising trackers either.
13. Changes to this policy
We may update this policy as Foorent grows. We’ll change the date at the top, and if a change is important we’ll tell you in the app before it takes effect.
14. Contact
Questions about privacy? Email support@foorent.com.